Supplemental Nutrition Assistance Program (SNAP)

Overview

The Supplemental Nutrition Assistance Program (SNAP) issues electronic benefits that can be used like cash to purchase food. SNAP helps low-income working people, senior citizens, the disabled and others feed their families. Eligibility and benefit levels are based on household size, income and other factors.

SNAP benefits can help you put healthy food on the table. SNAP monthly benefits can be used to purchase food at authorized retail food stores.

SNAP benefits are provided through an Electronic Benefit Transfer (EBT) card, similar to a bank debit card or credit card. If you are eligible, an EBT account is set up for you, and every month your benefits will be deposited right into your account.

Once you qualify for Supplemental Nutrition Assistance Program (SNAP) or cash benefits (Temporary Assistance) you receive an EBT card, also known as a Common Benefit Identification Card (CBIC). The EBT card looks like a debit card. The EBT card allows you to buy groceries and other items with your cash benefits at participating stores and other locations.

Toll-Free Customer Service

1-888-328-6399

New York recipients may access their cash and SNAP benefits at participating EBT locations anywhere within New York State. Cash benefits may also be accessed at participating ATM and authorized retail store locations.
Your EBT card and Personal Identification Number (PIN) are used at authorized retail stores with your cash or SNAP benefits. Many retail stores also provide cash back with your purchase. Check with the store for their cash back policy.

  • Swipe the card.
  • Enter your PIN in the machine at the checkout line.
  • Only you should enter your PIN.
  • Always check and keep your receipts for your EBT purchases.

You can use your EBT card at:

  • Retail stores
  • Farmers’ Markets

The toll-free number 1-888-328-6399 - is available in Arabic, Chinese, English, Haitian-Creole, Italian, Korean, Russian, and Spanish to recipients 24 hours per day, 7 days per week.

You may use the helpline to:

  • Check your SNAP or cash account balance information.
  • Hear your last ten transactions.
  • Request a printed 2-month statement of your account history.
  • File a claim if you suspect that a transaction error occurred.
  • Change your PIN.
  • Report damaged, lost, or stolen cards, and request a replacement card be mailed to you.

EBT cardholders access information about your accounts in English and Spanish here.

  • Login using your most recent active card number and PIN.
  • Create an account ID and password.

Once you sign in with a valid card number and PIN, the following are some of the available functions:

  • Check your SNAP or cash account balance information.
  • Hear your last ten transactions.
  • Request a printed 2-month statement of your account history.
  • File a claim if you suspect that a transaction error occurred.
  • Change your PIN.
  • Report damaged, lost, or stolen cards, and request a replacement card be mailed to you.

The Supplemental Nutrition Assistance Program (SNAP), has strict rules and regulations in place regarding the use of SNAP benefits. Allowable food purchases are very specific.

Households CAN use SNAP benefits to buy:

Foods for the household to eat, such as, but not limited to -

  • Breads and cereals
  • Meats, fish and poultry
  • Dairy products
  • Seeds and plants which produce food for the household to eat

Households CANNOT use SNAP benefits to buy:
 

  • Beer, wine, liquor, cigarettes or tobacco
  • Food that will be eaten in the store
  • Hot foods
  • Any nonfood items, such as:
    • Pet foods
    • Soaps, paper products
    • Household supplies
    • Vitamins and medicines
  • A SNAP budget must be calculated for your household in order to determine eligibility and benefit amount.
  • The only way to determine if your household is eligible for SNAP benefits is to apply.

Find out if you may be eligible and apply for programs and services.
You can apply for the Supplemental Nutrition Assistance Program

Online:myBenefits.ny.gov
In person: Department of Social Services at 13 Durkee Street Plattsburgh, NY 12901.
In writing: Print and mail the SNAP Application to 13 Durkee Street Plattsburgh, NY 12901, or fax to 518-561-8101

After your application is filed, the local department of social services or SNAP office will review your information, conduct an interview, and determine your household's eligibility for SNAP.

Note: If you qualify for SNAP, you must receive them no later than 30 days from the date the local district received your application.

Authorized Representatives

If you are experiencing a hardship, or are disabled, you may have someone apply for you. Print the person's name, address and phone number on the signature page (page 5) of your Supplemental Nutrition Assistance Program (SNAP) application or please fill out and sign the Supplemental Nutrition Assistance Program (SNAP) Authorized Representative Request Form and give the completed form to your worker or SNAP office.

Gross income means a household's total, non-excluded income, before any deductions have been made such as taxes or other withholdings. Net income means gross income minus allowable deductions.

Most households applying for SNAP no longer have to pass a savings/resource test in order to get SNAP benefits. This means that the household's assets (stocks, savings and retirement accounts, etc.) are not considered when determining eligibility.

If you already get SNAP benefits in New York State, as long as you do not also get Temporary Assistance (cash) benefits, you can recertify (renew your benefits) without coming into the social services office. Two months prior to the end of the recertification period, you will receive a recertification packet in the mail that includes a SNAP application and a scheduled interview appointment on page 1.

There are three important steps in the recertification process:

  1. You must submit a Recertification application before you can be interviewed on your scheduled interview appointment shown on page one of your recertification packet. Clinton County does all phone interviews, unless you request a face to face interview. You can submit your SNAP Recertification application by mail, from your home by using the internet (myBenefits.ny.gov), by fax (518-561-8101), or in person at 13 Durkee Street, Plattsburgh, NY 12901
  2. After you submit your application, you must be interviewed (phone interview, unless you request a face to face). If you submit your application AFTER the scheduled interview appointment on page one of your recertification packet, then it is YOUR responsibility to reschedule your interview appointment before the end of your recertification period.
  3.  After your interview, you may be asked to submit additional documents related to your income or circumstances.

Contact

For more information about SNAP, contact Clinton County Department of Social Services at 518-565-3330